Heart to Heart Session

Cancellation Policy

Thank you for choosing to work with Emily Cleghorn Coaching. Creating a safe, supportive space means respecting both your time and mine. Scheduling All sessions are booked in advance through the online booking system. Please arrive on time so we can make the most of your session together. Rescheduling & Cancellations Life happens. If you need to reschedule, please provide at least 24 hours' notice. Sessions cancelled or rescheduled with less than 24 hours' notice may be forfeited, except in cases of illness or genuine emergencies. Missed Appointments If you miss a session without notice, it will be considered forfeited and cannot be refunded or rescheduled. If you're running late, you're still welcome to join. Sessions will end at the scheduled time to respect other clients. Between-Session Support If your coaching package includes messaging support, you may reach out during business hours (Monday–Saturday, 9:00 a.m.–4:00 p.m. Atlantic). Messages received outside these hours will be answered during the next business day. Crisis Support Coaching is designed for personal growth and trauma recovery, but it is not a crisis service. If you're experiencing a mental health emergency or are concerned about your immediate safety, please contact your local emergency services, crisis line, or mental health provider. Our Commitment Healing isn't about perfection. There will be difficult days, setbacks, and moments when progress feels slow. That's a normal part of the process. My commitment is to provide compassionate, trauma-informed guidance and practical tools. Your commitment is to show up with honesty, curiosity, and a willingness to practice what you learn between sessions. Together, we'll focus on building lasting change—one step at a time.